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Prices on our website are currently charged in CHF for Switzerland, EUR for EU and USD for US. We accept credit card payments from Visa, MasterCard, American Express and Discover through PayPal. You can also pay with your PayPal account but you don’t need a PayPal account to pay with your credit card.
We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within five working days and sent off. Once we have received your order it’s not possible to change or cancel it. If you have made a mistake with your shipping address it’s not always possible to change it in time but please contact us immediately to see what we can do.
We want you to be happy with your new BRULI goods but if you unpack the goods and find that they are not quite right for you please email us immediately. We will authorize the return and email you the return address label
TIME: You have strictly 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days). We are a small independent company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.
CONDITION: We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from BRULI we guarantee that you’ll get a brand new product. You get to wear it in and make it yours. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend.
EXCHANGE: We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.
REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside Switzerland that are shipped duty unpaid will be refused until any associated fees are paid by the sender.
We ship BRULI goods all over the world to most destinations every day from Switzerland in the EU with TNT and in the US with FedEx. We are able to ship to Russia with UPS but only to a business address. You can order with confidence, safe in the knowledge that we’ll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don’t like to guarantee exact delivery times due to unexpected delays that could occur with customs etc.
If your shipping destination is not available, please contact us.
Switzerland: CHF 15,00 | EU: EUR 15,00
USA: USD 30,00 USD | all the other countries: CHF 50,00
As soon as your order has shipped, we’ll email you the tracking number.
We endeavour to make goods that you can enjoy for a long time. We love if you wearing your product day after day and we want it to be something you can’t live without. But we also encourage you to take care of your BRULI goods so laundering and pressing are very important.
Unintended manufacturing defects would show within 6 months so in the unlikely event that something breaks within this period please contact us immediately via firstname.lastname@example.org so we can determine what has happened and find a solution.
Repairs (outside warranty)
In the unlikely event that your BRULI item needs to be repaired within the 6 month warranty period, please email us by Email.
We ship to customers all over the world and each country has different rules and regulations. Within Europe we are obliged to charge 20% tax on products and also the shipping. This will be shown when you place your order and broken down accordingly.
We are always working on making it clearer and simpler so if you have any feedback then please email.